Privacy Policy
Effective Date: August 19, 2026
Last Updated: August 19, 2026
SilverNorth LLC ("SilverNorth," "we," "us," or "our") respects the privacy of individuals who visit our website, communicate with us, request an assessment, or otherwise interact with our business.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information in connection with silvernorthhealth.com and related online services, forms, and communications (collectively, the "Website").
1. Scope
This Privacy Policy applies to information collected through the Website and related business communications.
It does not necessarily govern information that SilverNorth processes on behalf of a medical practice under a separate client agreement or Business Associate Agreement. Information processed in those circumstances is subject to the applicable agreement and applicable law.
2. Important Notice Regarding Medical and Patient Information
The SilverNorth Website is not intended for the submission of patient medical information or Protected Health Information ("PHI").
Do not submit through our general Website forms, assessment-request forms, or ordinary email:
- Patient names associated with medical information
- Medical records
- Diagnoses
- Treatment information
- Prescription information
- Laboratory results
- Insurance identification information
- Social Security numbers
- Patient billing records
- Other PHI or sensitive patient information
Medical practices working with SilverNorth should transmit PHI only through a method specifically authorized by SilverNorth after appropriate privacy, security, and contractual requirements have been established.
Submission of information through this Website does not create a Business Associate Agreement.
5. Data Minimization
SilverNorth seeks to collect information reasonably relevant to legitimate business purposes.
We encourage Website visitors and prospective clients not to provide unnecessary personal information, PHI, patient records, financial-account information, Social Security numbers, or other highly sensitive information through Website forms.
6. Cookies and Similar Technologies
The Website and service providers supporting the Website may use cookies, pixels, local storage, analytics technologies, and similar technologies.
These technologies may be used to:
- Enable Website functionality
- Remember preferences
- Understand Website traffic
- Measure Website performance
- Diagnose technical issues
- Improve Website design and content
- Maintain Website security
- Measure marketing effectiveness where applicable
Your browser may allow you to block, delete, or restrict cookies. Certain Website functions may not operate properly if cookies are disabled.
Where legally required, SilverNorth will obtain appropriate consent before using non-essential cookies or similar technologies.
7. Analytics and Advertising Technologies
SilverNorth may use third-party analytics, hosting, form, marketing, or website-performance providers.
Information collected through these technologies may be processed according to the provider's own privacy practices and SilverNorth's agreements with the provider.
SilverNorth does not authorize third parties to use PHI submitted through SilverNorth systems for advertising purposes.
Because the Website is not intended to collect patient health information, visitors should not submit health information through Website forms or fields.
8. How We May Disclose Information
SilverNorth may disclose information to the following categories of recipients when reasonably necessary.
Service Providers
We may use third-party providers for services such as:
- Website hosting
- Website development
- Online forms
- Customer relationship management
- Analytics
- Cybersecurity
- Cloud storage
- Accounting
- Professional services
- Communications
These providers may process information on SilverNorth's behalf in connection with providing their services.
Professional Advisers
Information may be disclosed to attorneys, accountants, insurers, auditors, consultants, and other professional advisers when reasonably necessary.
Business Partners
Information may be shared with an implementation partner or service provider when necessary to evaluate or provide a service requested by a prospective or existing client. Where appropriate, additional authorization or contractual protections may be required before sensitive information is disclosed.
Legal and Regulatory Purposes
We may disclose information when reasonably necessary to:
- Comply with applicable law
- Respond to lawful governmental requests
- Respond to subpoenas, court orders, or legal process
- Protect SilverNorth's rights or property
- Protect the safety or rights of another person
- Investigate suspected fraud, security incidents, or unlawful conduct
- Establish, exercise, or defend legal claims
Business Transactions
Information may be disclosed in connection with a potential or completed merger, acquisition, financing, restructuring, investment, sale of assets, sale of the company, bankruptcy, or similar corporate transaction, subject to applicable legal requirements.
9. Sale of Personal Information
SilverNorth does not currently operate a business model based on selling consumers' personal information.
If SilverNorth materially changes its practices regarding the sale or sharing of personal information, this Privacy Policy will be updated and any legally required rights or notices will be provided.
10. HIPAA and Protected Health Information
SilverNorth's Website is not intended to function as a patient portal or electronic health-record system.
SilverNorth may separately perform services for healthcare organizations that involve PHI.
When SilverNorth qualifies as a "business associate" under HIPAA in connection with a particular client engagement, SilverNorth will handle applicable PHI in accordance with applicable HIPAA requirements and the governing Business Associate Agreement.
This Website Privacy Policy is not a Business Associate Agreement and does not replace one.
11. Data Security
SilverNorth uses administrative, technical, organizational, and physical safeguards that we consider reasonable and appropriate to the nature of information under our control.
These measures are intended to reduce risks such as unauthorized access, disclosure, alteration, loss, or misuse.
However, no Internet transmission, electronic storage system, website, or information-security program can guarantee absolute security.
You should therefore avoid transmitting sensitive information through ordinary Website forms or email unless specifically instructed to do so.
12. Data Breach Response
If SilverNorth becomes aware of a security incident involving personal information, SilverNorth will investigate and respond as appropriate based on the nature and scope of the incident.
Where notification is required by applicable federal or state law, SilverNorth will provide legally required notifications to affected individuals, clients, governmental authorities, or other parties within the applicable time periods.
Where SilverNorth acts as a HIPAA business associate, breach and security-incident obligations may also be governed by the applicable Business Associate Agreement and HIPAA requirements.
13. Data Retention
SilverNorth retains personal information for as long as reasonably necessary for the purposes for which it was collected, including:
- Responding to inquiries
- Maintaining business relationships
- Providing services
- Maintaining appropriate business records
- Meeting legal, tax, accounting, insurance, or compliance requirements
- Resolving disputes
- Enforcing agreements
- Protecting legal rights
Information that is no longer reasonably necessary may be deleted, anonymized, or securely disposed of, subject to legal and operational requirements.
14. Information About Children
The Website and SilverNorth's services are directed toward medical practices, healthcare professionals, business owners, and other adults.
The Website is not directed to children under 13, and SilverNorth does not knowingly solicit personal information directly from children under 13 through the Website.
If we become aware that personal information from a child has been collected contrary to applicable law, we will take reasonable steps to address the information appropriately.
15. Your Privacy Requests
Depending on your location and applicable law, you may have certain rights regarding personal information maintained about you.
You may contact SilverNorth to request that we:
- Provide information about personal information we maintain about you
- Correct inaccurate information
- Delete certain information
- Limit certain communications
- Address a privacy concern
Not every request or right applies in every circumstance. SilverNorth may need to verify your identity and may retain information when permitted or required by law.
Requests may be submitted to: info@silvernorthhealth.com
16. Email Communications
If you communicate with SilverNorth by email, we may retain your message and contact information.
Email communications may not be encrypted. Do not transmit PHI or highly sensitive personal information through ordinary email unless SilverNorth has specifically instructed you that the communication method is appropriate.
You may request that SilverNorth stop sending non-essential promotional email communications by using an unsubscribe mechanism where provided or contacting us.
We may continue sending transactional, relationship-based, administrative, or legally required communications where appropriate.
17. Third-Party Forms and Services
SilverNorth may use third-party technology providers to operate Website forms and other Website functionality.
When you submit information through an embedded or integrated third-party form, information may be transmitted to and processed using that provider's systems.
Those providers may maintain their own privacy policies and terms.
SilverNorth selects service providers based on business considerations but cannot guarantee the security or operation of systems controlled exclusively by third parties.
For this reason, users should not submit PHI or other highly sensitive information through general Website forms.
18. Third-Party Links
The Website may contain links to websites operated by other organizations.
SilverNorth does not control the privacy or security practices of independent third-party websites.
This Privacy Policy applies only to SilverNorth's processing of information and does not govern independent third parties.
You should review the applicable privacy policy before providing personal information to a third-party website.
19. Do Not Track and Browser Controls
Some browsers and devices provide privacy controls, including cookie restrictions and "Do Not Track" signals.
Because standards for certain browser-based signals continue to vary, the Website may not respond uniformly to every such signal except where response is required by applicable law.
You may use available browser and device settings to manage cookies and other tracking technologies.
20. International Visitors
SilverNorth is based in Florida, United States, and currently focuses primarily on businesses located in the United States.
If you access the Website from another country, information you provide may be transferred to, stored in, or processed in the United States or other jurisdictions where SilverNorth's service providers operate, subject to applicable law.
21. Changes to This Privacy Policy
SilverNorth may update this Privacy Policy as its Website, technology, services, business operations, or legal obligations change. The current version will be posted on the Website with an updated "Last Updated" date. Material changes will be communicated in an additional manner when required by applicable law.
22. Contact SilverNorth
Questions, concerns, or requests regarding this Privacy Policy or SilverNorth's privacy practices may be directed to:
SilverNorth LLC
Tampa, Florida
Email: info@silvernorthhealth.com